How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

You may refer the following KB article to put the computer in clean boot: You may perform a clean boot and check if it helps.Ī clean boot helps to verify if any third party application services or startup item is causing this issue. Tips for solving problems with USB devices You may refer to the article try running the Fixit and check if it helps> Update a driver for hardware that isn't working properly Plug in the device and check for Windows updates for the drivers/software for the same.įor further information, refer the article: On the device Properties dialog box, click the Driver tab, and then clickĮ. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.ī. Click the Start button, type Device Manager in Start search and PressĮnter. Let’s try the following steps and check if it helps.Ī. What do you mean when you say “ This happens even after a reboot where nothing else is open or running”? Have you disabled any startup items or third party services? Does the microscope get detected and working fine when you use it on a different Windows Vista computer?Ģ. It would be helpful if you could reply to these questions to assist you further.ġ. Sorry to know that you are facing an issue to Digital Microscope. Thank you for posting in the Microsoft Community. To find out what applications are using what devices or vice versa? I have tried starting the software before plugging in the scope and after. How do I find out what is wrong or what else is tying up the microscope? Where do you look This is supposed to be plug and play with XP, Vista, and Windows 7. The manufacturer just shipped me another microscope (with same results) but provides no support. This happens even after a reboot where nothing else is open or running. Tried two different webcam softwares - Man圜am also recognizes the microscope but says that 'it may already be in use by another application, please stop the other application'. Have reinstalled from the CD and from the manufacturer's I know the USB ports are fine because they are used for many other devices (cameras, ipods, gps, phones) that function as expected. When it is plugged in, I get a message saying 'Connecting to digital microscope'īut nothing ever happens. The software can detect when the scope is plugged in and when it itsn't. The microscope was instantly recognized and correct driver installed. I installed everything according to directions. It is a Celestron 44302 and plugs into a USB port. Running Windows Vista Home Premium, fully updated, no apparent problems except for the microscope. Digital Microscope unable to connect to software.

Microscope with usb connection